UAL Researcher Profiles

Project summary

With the move to the new CMS the research profile pages have been neglected and also have been constructed manually. Due to the high manual labour cost the research department have invested in a new service to allow researchers to input their own information without assistance. The new system migration has presented the opportunity to improve the profile templates.

Methods

1-2-1 interviews, Card sorting, Analysis, Co-creation

Tools

Figma, Hotjar, Google Analytics

Problem statement

HMW improve the researcher profiles with limited API data and provide a product that meets the researchers core needs?

Discovery

Interviewing researchers

1-2-1 sessions with 7 UAL researchers took place to gather their views on how researchers should be represented through UAL. Critiquing the current live profile templates and performing a card sorting session.


Understanding Elements

Learning the functionality and limitations of Elements. A tool that give researchers direct control over constructing their profile page. Moreover, providing the ability to pull data with a customised API to populate a profile page on the CMS side.

Competitor analysis

Analysing competitors from the university space, which included Goldsmiths, SOAS, LSE, Ravensbourne and more.

Define

Interview notes and card sorting analysis

An analysis of the interviews by sorting out key themes from written interview notes and also notes on printouts.


Phase 1: Template Development

Using the feedback from the users to adapt the design to fit their needs and to priorities on the important features that should be included.


Sharing Development

Sharing the phase 1 designs with stakeholders to get feedback on the layout, features and content types that they would like to have on show.

Develop

Interviews round 2

With a modified template a second round of interviews was conducted to get further input and to show that feedback has positively helped to progress the project


Documentation of round 2

With a modified template a second round of interviews was conducted to get further input and to show that feedback has positively helped to progress the project.


Beta developer version

The changed needed to be made for the profile template based on the second round feedback was given to the deveolpers to created a beta version that would be used for user testing.

Deliver

Development handshake - coded beta release

With a coded pre-release a final set of interview with 5 out of 7 researchers was conducted to show how their input helped to develop the final outcome, explain why some feature couldn't be included and to demonstrate the service.


Final interviews and development prototype

A comparison between the old and the newly released researcher Profiles was done to view how well the new template has been received by our users.

Analysis

Hotjar comparison

A comparison between the old and the newly released researcher Profiles was done to view how well the new template has been received by our users.

Next steps and Personal reflection

Next steps

Analysis will continue to be done to find new way on how we can improve the template and overall experience for this part of the website.


Personal Relection

It has been a pleasure to work with researchers to help give better exposure on the work they are doing for the university. As well as, using different research methodologies such as, card sorting and interviews to gain insight into the research space.